Many operations measure the wrong thing. One packaging team showed what changes when you fix it.
CEO & Principal Consultant, OpsStack Solutions
Ben Williams is the founder of OpsStack Solutions, an operations consulting practice for small and mid-sized warehouse, fulfillment, and distribution businesses. A Marine Corps veteran, he spent fifteen years running physical operations — from the floor of a 1.3M-square-foot fulfillment center to network programs across 80+ facilities — before starting OpsStack to fix operations the way an operator would.
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Many operations measure the wrong thing. One packaging team showed what changes when you fix it.